Talk to Sales:
 INDIA 1800-3002-8411
  •  INDIA 1800-3002-8411
  •  SINGAPORE +65-315-85-434
  •  PHILIPPINES +63-264-06-899
  •  DUBAI/UAE +971-455-08-331
  •  THAILAND +66-208-03-980
  •  SAUDI ARABIA +966-11-5204444

CONSULTANCIES

Track students’ calls, record all enquiries, assist students after office hours easily and categorize students as per their requirements in a single dashboard

Consultancies
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PROBLEM

Inefficient tracking of calls and recording of queries, no provision to assist students after office hours, inefficient customer service

Education is one of the most important sectors as everyone wants to get educated which will lead to high literacy rates. Education is now becoming an important aspect in small towns also and all the students have dreams and aspirations which they want to achieve. Coming up with this there is a sharp increase in the number of students which are school students and graduates. So a large volume of students needs to be tracked so that data of every student can be stored somewhere. To do this, a call management system must be deployed which will help in understanding students’ requirements and career plans.

  • Tracking of students’ calls
  • Record of all students’ enquiries
  • Availability of agents even after working hours to assist students and helping them fulfill their requirements.
  • Categorizing students in the database as per their requirements

SOLUTION

How Knowlarity’s cloud telephony services help education consultancies

Toll-free number

A toll-free number allows your customers/students to reach your business for free – making it highly convenient to get in touch with you. Resolution to their problems can be just a toll-free call away.

Virtual number + Smart IVR

Circulating your personal contact details is never an option, and virtual number comes in handy when you need to publish one number which students can call with all queries.

Coupling the Virtual numbers with an IVR system will allow the customers/students to reach the right person/department based on the type of their problem.

All your call logs and recordings will be arranged neatly in a singular dashboard, whether the call is taken in the office or in the field, making it easy for you to track all calls, conduct follow-ups easily and never miss a call, ever again.

Text to speech based outbound calling

Outbound solutions allow you to engage students with important updates and notifications about upcoming exams, any offers you’re running, pending payments etc.

Text to speech allows you to personalize and customize your outbound calling experience. Your message can start with the student’s name, and have details which are relevant to the student like data, amount, location etc.

Click to Call

Click-to-call is the easiest and most efficient way to convert visitors to your online properties into leads. When the customer sees your number on an online ad, your website or even on social media, all they have to do is click to call the school in case of any queries you have – making the school just a click away.

Mobile app

The best part is – all of the above features are now available on a mobile app. All data can be monitored using a mobile app, bringing everything to your fingertips, on the go – allowing you to never again miss a call from a student.

OUTCOME

After the implication of these solutions, you can now keep a track of all requirements and enquiries raised by students and help them after working hours too. Each number is provided with an IVR which will allow you to route student’s calls to the right department for their queries.

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REQUEST A DEMO
Or, Talk to Sales
 INDIA 1800-3002-8411
  •  INDIA 1800-3002-8411
  •  SINGAPORE +65-315-85-434
  •  PHILIPPINES +63-264-06-899
  •  DUBAI/UAE +971-455-08-331
  •  THAILAND +66-208-03-980
  •  SAUDI ARABIA +966-11-5204444
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