Improve customer sentiment analysis, enhance customer engagement and reduce churn
Inefficient customer sentiment analysis, low customer engagement, high churn
To keep up with evolving market needs, it is important to evolve spontaneously along with them. One of the major problems that comes up for the business is customer sentiment analysis and customer engagement.
How Knowlarity’s cloud telephony services help alcohol and beverages manufacturers
Restaurants often differentiate themselves with quirky ways to communicate with their clients. Social media is one thing, but one-on-one is never really possible without automating all of it and losing the personal touch. However, you will find middle ground with automated outbound solutions. Not only can you automate your message, you can personalize them for the user with details specific to them. Text-to-speech powered outbound calls address the recipient by their name and deliver the personalized message over an automated call. You can get in touch with your customers with exciting offers, interesting updates, or transactional notifications like reservation confirmation, order update, delivery update, payment confirmation etc.
A virtual number gives an identity to your business. With a virtual number, your customers know the one place they can reach you at. Making it toll-free will allow your customers to reach you for free for hassle-free bookings.
Knowlarity’s cloud telephony solutions help the company to engage with consumers. In complement to sponsoring events, collaborating with adventure parks etc., the company can estimate the demand for its product by using Automated Speech Recognition to analyse sentiment of response of consumers to the marketing campaigns launched through the Automated Outbound Calling feature. This unconventional approach can not only increase sales, but lead to immense popularity for the brand.