Manage more calls on a single platform, never miss a call, automate outbound communication
No digital mode of interation with customers, limited manpower to take on multiple calls, inefficient customer service
The operator also wants a proper helpline and call center channels to engage with his customers, but this requires extra manpower and additional servers which are expensive and seem little beneficial. To overcome such a problem, now local operators can use cloud digital solution for their businesses.
How Knowlarity’s cloud telephony services help cable operators
Click-to-call allows your customers and prospects to call directly from the number you give on your online media. Allt they need to do is click the contact number in their mobile screens or their laptops, and a call gets initiated! Sometimes your website may make a compelling case, and the customer may decide to save your number and call you later – which seldom happens. Click-to-call takes that hassle away, and helps your customers and prospects enjoy a convenient experience and come right to you from any online source.
These solutions move the business completely from the conventional phone system to cloud and help cable operators manage unlimited calls on a single platform. Operators can now send all the important notifications regarding payment dues, renewal dates, notifications for any new package and reminders to the client.
Click-to-call, an instant calling widget, can be strategically placed on the host website to help them to get in touch with leads. As soon a visitor submits his number, the system bridges a call between the customer and the operator. Further, a client can call any time by toll-free number and can get the desired information. Through missed call solutions, one can now run various campaigns.
After adopting cloud solutions, any operator can connect with existing clients as well as new targeted customers to increase his sale. These non-conventional methods of client handling are so efficient that results can be seen in a real-time basis.
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